FAQ

If your care is organised by the local authority or health authority they will inform you of the costs (if any) that you will have to pay as a contribution towards the cost of your care.

If you are a private customer the full details of all costs will be initially explained by our Care Manager and then clearly stated in your Service Agreement (a contract which is drawn up before any care can commence).

We are committed to consistency and continuity of staff - and currently operate a 'key worker system' (which uses a small number of care workers for a small number of service users).

This means that there is a primary care worker for each service user who will take the lead and will work with other identified care workers (within the small team) who will then cover for days off and annual leave etc.

Each key worker will be introduced to the service user and taken through the service plan. This provides a small group of knowledgeable and familiar care workers that can cover for the primary care worker when they are not there.

If your planned Care Worker is taken ill we will arrange for another member of staff to take over your care.

The replacement worker will be part of your key worker team who you will have met before and will be fully briefed and knowledgeable about your needs.

You will always be well informed of any changes to your care before they are made.